ENHANCED CUSTOMER SERVICE AND PRODUCTIVITY IN TIMES OF DISRUPTION WORKSHOP
DATES VENUES
3rd to 4th December, 2020 Protea Towers, Arcades, Lusaka
7th to 8th December, 2020 Royal Solwezi Hotel, Solwezi
10th and 11th December, 2020 Protea Hotel, Ndola
17th and 18th December, 2020 David Livingstone Safari Lodge & Spa, Livingstone
The year 2020 has undoubtedly been a very difficult year for both individuals and companies as Covid 19 ravaged the global economy in different ways. We, however, have to continue surging on against all odds and continuously striving to meet the needs of our various stakeholders. To assist individuals and institutions cope with change and disruption, Career Prospects Limited will be running workshops in December, 2020 as follows;
WORKSHOP OBJECTIVE
The workshop objective is to look at ways in which staff and organisations can cope with change brought about by Covid 19, enhance their customer service skills, productivity and teamwork. The workshop will also equip participants with strategies of minimizing losses in a depressed economic environment.
TARGET GROUP
Managers, Directors, Supervisors, Clerical Staff, Front-office Staff, Human Resource Practitioners, Accountants, Artisans, Operators and all office staff.
TOPICS:
WORKSHOP OBJECTIVE
The workshop objective is to look at ways in which staff and organisations can cope with change brought about by Covid 19, enhance their customer service skills, productivity and teamwork. The workshop will also equip participants with strategies of minimizing losses in a depressed economic environment.
TARGET GROUP
Managers, Directors, Supervisors, Clerical Staff, Front-office Staff, Human Resource Practitioners, Accountants, Artisans, Operators and all office staff.
TOPICS:
- Business Communication
- Business Values and Ethics
- Enhanced Customer Service Tips
- Loss and Cost Reduction Strategies in a Depressed Economy
- Managing Disruption in Business and Life
- Maximising Digitization and Digitalization Post the Covid 19 Era
- Productivity and Teamwork in the New Era
- Your Mental and Physical Well-Being
PARTICIPATION FEEVENUE PARTICIPATION FEE
Lusaka, Ndola & Solwezi - K3,500.00 per person without accommodation
Livingstone - K5,500.00 per person without accommodation but includes a boat cruise
All above fees include tuition, course material, participation certificate, tea, coffee, snacks and lunch.
Lusaka, Ndola & Solwezi - K3,500.00 per person without accommodation
Livingstone - K5,500.00 per person without accommodation but includes a boat cruise
All above fees include tuition, course material, participation certificate, tea, coffee, snacks and lunch.
Facilitators
|
Namucana C Musiwa
Namucana is Founder and Chief Executive Officer of Career Prospects Limited. |
Dr. Sam Musariri Healthcare Professional
|
Mr. Nick DeNoon-Stevens Specialist in Corporate Training
|
Workshops will be physical and safety and health precautions will be taken into account.
Kindly download and complete the workshop nomination form and email it to workshops@careerprospectslimited.com to confirm your participation.
The Training Coordinator
Career Prospects Limited
Plot 12318 Chitimukulu Road, Bedrock, Chalala
P O Box 30673, LUSAKA, Zambia
Tel Nos: +260977800905, +260955762568
E-mail workshops@careerprospectslimited.com
The Training Coordinator
Career Prospects Limited
Plot 12318 Chitimukulu Road, Bedrock, Chalala
P O Box 30673, LUSAKA, Zambia
Tel Nos: +260977800905, +260955762568
E-mail workshops@careerprospectslimited.com
Staff Training - The Key to World Class
