ENHANCED CUSTOMER SERVICE AND PRODUCTIVITY IN TIMES OF DISRUPTION WORKSHOP
Course Title |
Dates |
Venue |
Course Fees (Per Person) |
Link for Details |
Enhanced Customer Service & Productivity in Times of Disruption Workshop |
3rd to 4th Dec |
Protea Towers, Arcades, Lusaka |
K3,500 |
|
Enhanced Customer Service & Productivity in Times of Disruption Workshop |
7th to 8th Dec |
Royal Solwezi Hotel Solwezi |
K3,500 |
|
Enhanced Customer Service & Productivity in Times of Disruption Workshop |
10th to 11th Dec |
Protea Hotel Ndola |
K3,500 |
|
Enhanced Customer Service & Productivity in Times of Disruption Workshop |
17th to 18th Dec |
David Livingstone Safari Lodge & Spa, Livingstone |
K5,500 |
|
Enhanced Customer Service & Productivity in Times of Disruption Workshop |
15th to 16th Dec |
David Livingstone Safari Lodge & Spa, Livingstone |
K5,500 |
The year 2020 has undoubtedly been a very difficult year for both individuals and companies as Covid 19 ravaged the global economy in different ways. We, however, have to continue surging on against all odds and continuously striving to meet the needs of our various stakeholders. To assist individuals and institutions cope with change and disruption, Career Prospects Limited will be running workshops in December, 2020 as follows;
WORKSHOP OBJECTIVE
The workshop objective is to look at ways in which staff and organisations can cope with change brought about by Covid 19, enhance their customer service skills, productivity and teamwork. The workshop will also equip participants with strategies of minimizing losses in a depressed economic environment.
TARGET GROUP
Managers, Directors, Supervisors, Clerical Staff, Front-office Staff, Human Resource Practitioners, Accountants, Artisans, Operators and all office staff.
TOPICS:
WORKSHOP OBJECTIVE
The workshop objective is to look at ways in which staff and organisations can cope with change brought about by Covid 19, enhance their customer service skills, productivity and teamwork. The workshop will also equip participants with strategies of minimizing losses in a depressed economic environment.
TARGET GROUP
Managers, Directors, Supervisors, Clerical Staff, Front-office Staff, Human Resource Practitioners, Accountants, Artisans, Operators and all office staff.
TOPICS:
- Business Communication
- Business Values and Ethics
- Enhanced Customer Service Tips
- Loss and Cost Reduction Strategies in a Depressed Economy
- Managing Disruption in Business and Life
- Maximising Digitization and Digitalization Post the Covid 19 Era
- Productivity and Teamwork in the New Era
- Your Mental and Physical Well-Being
VENUE - PARTICIPATION FEE
Lusaka, Ndola & Solwezi - K3,500.00 per person without accommodation
Livingstone - K5,500.00 per person without accommodation but includes a boat cruise
All above fees include tuition, course material, participation certificate, tea, coffee, snacks and lunch.
Lusaka, Ndola & Solwezi - K3,500.00 per person without accommodation
Livingstone - K5,500.00 per person without accommodation but includes a boat cruise
All above fees include tuition, course material, participation certificate, tea, coffee, snacks and lunch.
Facilitators
|
Namucana C Musiwa
Namucana is Founder and Chief Executive Officer of Career Prospects Limited. |
Dr. Sam Musariri
Healthcare Professional |
Mr. Nick DeNoon
Stevens Specialist in Corporate Training |
Workshops are physical. Safety and health precautions will be taken into account.
Kindly download and complete the workshop nomination form and email it to workshops@careerprospectslimited.com to confirm your participation.
The Training Coordinator
Career Prospects Limited
Plot 12318 Chitimukulu Road, Bedrock, Chalala
P O Box 30673, LUSAKA, Zambia
Tel Nos: +260977800905, +260955762568
E-mail workshops@careerprospectslimited.com
The Training Coordinator
Career Prospects Limited
Plot 12318 Chitimukulu Road, Bedrock, Chalala
P O Box 30673, LUSAKA, Zambia
Tel Nos: +260977800905, +260955762568
E-mail workshops@careerprospectslimited.com
'Staff Training - The Key to World Class
