DECEMBER '22
STAFF DEVELOPMENT
PROGRAMS
Below is a list of upcoming programs, dates, venues, and pricing. Click on links to download forms including payment details.

1. CUSTOMER SERVICE EXCELLENCE WORKSHOP FOR FRONTLINE STAFF
Date: 8th to 9th December, 2022
Venue: Agco Future Farm, Chongwe
Participation Fee: ZMW 4,500.00 per person (accommodation not included)

COURSE OBJECTIVES
To enhance participants' knowledge and understanding of the importance of providing superior customer service and ensuring that the organisation continuously improves customer service while keeping operating costs in check.

COURSE OUTLINE:
  • Customer Service - KYC (Know Your Customer)
  • Basic Principles of Customer Service Excellence
  • Total Quality Management and Customer Service
  • Handling Difficult Customers
  • Promoting a More Positive Attitude
  • Stress Management and Mental Wellness
  • The Japanese 5S System – Personal and Occupational Health and Hygiene​
Target Group
  • ​Drivers
  • Office Assistants
  • Receptionists
  • Bank Tellers
  • ​Counter Sales Staff
  • Sales Agents
  • Logistics Officers
  • Security Officers
  • Front Office Staff
  • Customer Service Assistants
  • Customer Service Officers

2. ADVANCED OFFICE MANAGEMENT SKILLS FOR OFFICE MANAGERS
Date:13th to 16th December, 2022
Venue: David Livingstone Safari Lodge and Spa, Livingstone
Participation Fee: ZMW 8,500.00 per person (accommodation not included)

COURSE OBJECTIVES
Help participants hone their skills and competence in helping the Executive manage the demands of the office and contribute more effectively to the achievement of strategic objectives.

COURSE OUTLINE:
  • Contributing to the Achievement of the Company's Vision and Mission
  • Dealing with Disruption In a High Paced Environment
  • Effective Business Communication
  • Efficiency through Digitization and Digitalization
  • Handling Difficult People and Situations
  • Introduction to Total Quality Management
  • Projecting a Professional Business Image
  • Promoting a More Positive Individual Attitude
  • Stress Management and Mental Wellness
Target Group
  • Secretaries
  • Personal Assistants
  • Executive Assistants
  • ​Office Managers
  • Administrative Assistants

3. TRANSFORMATIONAL LEADERSHIP
- In conjunction with Mapalo Management Services -
Date:13th to 16th December, 2022
Venue: David Livingstone Safari Lodge and Spa, Livingstone
Participation Fee: ZMW 12,500.00 per person (accommodation not included)

COURSE OBJECTIVES 
To assist participants enhance their skills in managing organizations in turbulent and unpredictable times while focusing on the achievement of strategic objectives.

COURSE OUTLINE:
  • Ensuring High Performance in a Disruptive Environment
  • Promoting a More Positive Individual Attitude
  • Emotionally Intelligent Leadership
  • Leading with your personality
  • Managing conflict productively
  • Customer Centricity
  • Managing Diversity
  • Organisational Culture
Target Groups
  • Executive Directors
  • Permanent Secretaries
  • Heads of Department
  • Board Directors
  • Non-Executive Directors
  • General Managers

OUR FACILITATORS!

  • ALL ABOVE FEES INCLUDE;  lunch, refreshments and a Certificate.
  • FEES quoted DO NOT include accommodation and/ or lodging expenses. 
  • In-house courses, tailor-made to suit organizational requirements, can be arranged on request.
  • Venue in all cases is subject to change.
FOR FURTHER DETAILS AND RESERVATIONS PLEASE CONTACT

The Lead Consultant - Career Prospects Limited,
P.O. Box 30673, Plot 12318 Chitimukulu Road, Bedrock, Lusaka, Zambia
​Contact: +260 977 800905 / +260 966 800905

E-mail: workshops@careerprospectslimited.com; namucana@careerprospectslimited.com